Privacy Policy

Engrity Inc. is a Canadian corporation operating WeldHub, an industrial equipment marketplace connecting buyers with verified sellers of weld cameras, robotic systems, NDT equipment, and related industrial products. Our registered address and data controller contact is available at privacy@engrity.com.

2.1 Information You Provide Directly

• Quote Requests: Name, email address, phone number, company name, job title, country, and project requirements when you submit a quote request.
• Account Registration: If you create an account, we collect login credentials and profile information.
• Communications: Records of emails, support tickets, or messages you send to us.

2.2 Information Collected Automatically

• Usage Data: Pages viewed, time spent, links clicked, and navigation paths.
• Device & Technical Data: IP address, browser type and version, operating system, screen resolution, and referring URLs.
• Cookies & Tracking: See Section 5 for full details on our cookie practices.
• Location Data: Approximate geographic location derived from your IP address.

2.3 Information from Third Parties

• Analytics providers (e.g., Google Analytics) that supply aggregated insights about site traffic.
• Email delivery services used to process your quote confirmations.

We use collected information for the following purposes:

• Processing Requests: Forwarding your quote requests to relevant sellers and following up on your behalf.
• Communications: Sending confirmation emails, order updates, and responding to your inquiries.
• Platform Improvement: Analyzing usage patterns to improve site performance, search relevance, and product listings.
• Marketing (with consent): Sending newsletters or product announcements where you have opted in. You may unsubscribe at any time.
• Legal Compliance: Meeting obligations under applicable Canadian and international law.
• Fraud Prevention: Detecting and preventing fraudulent transactions or misuse of our platform.

4.1 Current AI Uses

• Search & Recommendations: AI algorithms may analyze your browsing behavior and search queries to surface relevant products and categories.
• Quote Matching: Automated systems may help route your quote requests to the most appropriate seller based on your stated requirements.
• Content Generation: Product descriptions and metadata may be generated or enhanced using AI language models.

4.2 Future AI Features

We are developing additional AI-powered capabilities that may include:

• Personalized product discovery based on your industry and past interactions.
• Intelligent quote comparison tools.
• AI-assisted customer support chat.
• Predictive analytics for pricing and availability.

When we introduce new AI features that materially affect how your data is used, we will update this Privacy Policy and notify you by email or prominent notice on the site at least 30 days in advance.

4.3 Data Used for AI Training

We do not sell your personal data to third-party AI model trainers. Aggregated, anonymized usage patterns (not linked to any identifiable person) may be used to improve our own recommendation systems. You may opt out of this use by contactingprivacy@engrity.com.

We use cookies and similar technologies on WeldHub. For full details on the cookies we use, your choices, and how to manage them, please see our Cookie Policy.

We do not sell your personal information. We share data only in these circumstances:

• With Sellers: When you submit a quote request, relevant contact and project information is shared with the seller(s) you have expressed interest in.
• Service Providers: Trusted third parties who help us operate the platform (email delivery, analytics, hosting) under strict confidentiality obligations.
• Legal Requirements: When required by law, court order, or to protect our rights and the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity with prior notice.

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, typically no longer than 3 years after your last interaction with us. Quote request data is retained for 24 months. You may request deletion at any time (see Section 8).

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request erasure of your personal data, subject to legal retention requirements.
• Portability: Receive your data in a structured, commonly used format.
• Opt-Out: Withdraw consent for marketing communications at any time.
• Complaint: Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at privacy@engrity.com. We will respond within 30 days.

We implement industry-standard security measures including HTTPS encryption, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security. If a data breach occurs that affects your rights, we will notify you as required by applicable law.

WeldHub is intended for business and professional use only. We do not knowingly collect personal information from individuals under 18 years of age. If you believe a minor has provided us with personal data, please contact us immediately.

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website at least 30 days before taking effect. The “Last updated” date at the top of this page reflects the most recent revision.

If you have any questions about this Privacy Policy, please contact: